Customer Return & Exchange Policy
Products purchased online directly from Drexel may be returned under the following terms and conditions:
- Must be returned within 30 days of the original purchase date.
- Must be in the original packaging, including all instructions and accessories.
- Must not be altered or damaged.
- We will exchange the item, or provide a credit to the original method of payment. Refunds are for product only, shipping charges will not be refunded.
- Items that are, damaged and/or not in resalable condition may not be eligible for a refund or exchange.
- Please contact our Customer Service Department toll free at 1-833-DREXEL-1 (1-833-373-9351), or by email at kEncEmaildtAesfyfm/db to obtain an RMA number, as well as instructions for the return. We require your original Order/Invoice # and the reason for the return.
- Please allow up to 14 business days after receipt of your return for your credit to be issued.