Terms & Conditions

This agreement contains the following provisions:

Terms and Conditions of Use

Privacy Policy

Terms and Conditions of Use

Thank you for visiting Drexel Industries' website. Please read the TERMS and CONDITIONS below before using this website.

General Terms and Conditions

Drexel Industries (“DREXEL”) maintains this internet website (“drexelretail.com”) for your own lawful information, education, communication, and personal entertainment, and to provide you with a variety of services and products to assist you with your wireless accessory wants and needs.

By accessing and browsing the site and/or by purchasing products and/or services through this site, you acknowledge your acceptance of the legal terms and conditions outlined herein which shall be governed by the laws of the Province of Ontario and the applicable laws of Canada. DREXEL reserves the right to modify or change the terms and conditions from time to time without prior notice to you. Please visit this page periodically to review the then current Conditions of Use to which you are bound.

Viewing and use of this website are at your own risk. DREXEL nor any other party involved in the design, creation, production, maintenance or delivery of the website is liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the site. Furthermore DREXEL assumes no responsibility and shall not be liable for any damages resulting from your downloading of any materials, data, text, images, video or audio materials from the site.

DREXEL uses commercially reasonable efforts to ensure all content of this website is accurate and up to date. However, DREXEL does not make any guarantees that the content (including, but not limited to, pictorial, typographical, and/or technical content) provided in this website will not contain errors, inaccuracies or omissions. This includes information about product availability as well as products that, despite our best efforts, may be incorrectly priced. The colours of all products are displayed as accurately as possible, however we cannot guarantee that the colour you see matches the product colour, as the display of colour depends, in part, upon the computer monitor used by you.

Some products may be shown on or with a device and/or optional accessories.  Devices and accessories are not included unless specifically stated.

Registration, ordering, billing and shipping information, including name, addresses, e-mail address, phone number(s), credit card numbers, and transaction-related information provided by you to DREXEL through this website must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information.

In addition to any other rights or remedies available to DREXEL and without any liability whatsoever, DREXEL, in its sole discretion, at any time and without notice may terminate or restrict your access to any component of “drexelretail.com”.


DREXEL reserves the right to alter retail prices at any time without prior notice. All prices indicate the cost of the item before taxes. All applicable taxes will be added once your order is being processed.

DREXEL uses its best efforts to ensure all prices shown are accurate, however occasionally the price of an item displayed on this site may be incorrect. Your credit card will not be charged until your order has been shipped. If a purchased item is offered at the incorrect price, our Customer Service team will contact you in order to resolve any price discrepancy prior to shipping your order.

Product Availability

DREXEL uses its best efforts to ensure the Quantity Available displayed on the website is accurate, however occasionally this amount may be incorrect. In the event that any item ordered cannot be filled in a timely manner, our Customer Service team will contact you in an attempt to resolve the issue. Your credit card will not be charged until your order has been shipped.

DREXEL, in its sole discretion, at any time, reserves the right to limit quantities available for sale; limit quantities purchased; correct orders; reject orders; cancel orders; or terminate orders for any reason whatsoever.

All products are offered while supplies last and products may be added or deleted at any time.


DREXEL will only ship to addresses located in Canada. Most orders are shipped within 2 business days. Out-of-stock orders will ship once the item is back in stock. If the item is out of stock for an extended period of time, we will contact you to verify if you wish to wait or cancel your order. The time to receive your shipment will depend upon the shipping method you have chosen.

Cancel an Order

If you wish to cancel your order, please contact our Customer Service Department toll free at 1-833-DREXEL-1 (1-833-373-9351), or by email at cs@drexel.ca

Return an Order

Products purchased directly from DREXEL may be returned within 30 days of the original purchase date. Click here for details.

Business to Business (B2B)

If you wish to request a Commercial (Business) account with DREXEL, please contact us at:

Drexel Industries
100 Kellogg Lane
London, Ontario, Canada
N5W 0B4
Email: sales@drexel.ca
Phone: 833.373.9351

Any return privileges, warranties, general pricing, coupons, contests, and or special offers, including but not limited to free or discounted shipping, displayed on the website, and/or offered through other means, are intended for General Consumer purchases (B2C) only. Business to Business (B2B) customers receive unique pricing with different terms and conditions of sale.

Intellectual Property and Site Usage

All content in this website is subject to intellectual property rights, including copyright, and all such rights are expressly reserved.

All product names, trade names, trademarks, logos and images are the property of their respective owners. Use of these names, trademarks, logos and images does not imply endorsement.

The “drexelretail.com” website may not be copied, reproduced, republished or distributed in any manner, in whole or in part, without the expressed written permission of DREXEL, except that you may display, print and download the content of this site for your personal, non-commercial use only.


If you believe drexelretail.com contains content that has been used in a manner that is tantamount to a copyright infringement, and you are the owner of the copyrighted material, or authorized by the owner of the copyrighted material to act on their behalf, please notify us in writing at:

Drexel Industries
100 Kellogg Lane
London, Ontario, Canada
N5W 0B4
Email: cs@drexel.ca
Phone: 833.373.9351

Your correspondence must include:

  • A description and location of the material that you claim has been infringed upon;
  • Your name, address, telephone number, and email address;
  • A signature of the person authorized to act on behalf of the owner of the copyrighted material;
  • A statement made, by you, under penalty of perjury, that the information made in your claim is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

This website may contain third party links which have been provided for your convenience. These website links are not maintained by, or sponsored by, or endorsed by, or otherwise affiliated with DREXEL. DREXEL expressly disclaims any liability for such sites or their content and makes no representation or warranty as to any products, services or terms and conditions offered by such third-party sites. Viewing these sites is strictly at your own risk.

If any provision of these Terms and Conditions of Use is held by a court of competent jurisdiction to be invalid or unenforceable, then these Terms and Conditions of Use are deemed severed for the remainder of these Terms and Conditions of Use and shall not cause the remainder of these Terms and Conditions of Use to be invalid or unenforceable.


Privacy Policy

We understand how important it is to keep your personal information safe, secure and private. That is why we have created this Privacy Policy to protect your personal information.

"Personal Information" is information that can identify an individual or information about an identifiable individual and is protected by law.

What we Collect

This may include information such as your name, mailing address, email address, phone number, credit information, and billing or service records.

All information that identifies you is not necessarily considered protected Personal Information. Information, such as your name, address, telephone number and e-mail address that is listed in a public directory is not protected by privacy laws. Your business contact information, such as name, title, business address, telephone number and business e-mail address used in relation to your employment or business, is also not protected by privacy laws.

How we Use your Information

We use your personal information to offer you products to purchase, accept orders, process orders (including payment processing), ship orders, invoice orders, and process returns or warranty claims.

How we Protect your Information

We maintain appropriate safeguards to protect your personal information. All of our employees with access to Personal Information are required to maintain the confidentiality of Personal Information.

Our website used Hyper Text Transfer Protocol Secure (HTTPS). With HTTPS, the computers agree on a "code" between them, and then they scramble the data using that "code" so that no one in between can read them. This keeps your information safe from hackers.

When you create an account on our website, you are sent a password via email. This password is stored in an encrypted format, and nobody has access to view your password. If you forget your password, you can request a new one by visiting the My Account page. It will be automatically generated and emailed to you. You may also change your password at any time by completing the Modify My Password section on the My Profile page.

We use a PCI-DSS certified processing provider to process credit card purchases, which protects your information and ensures confidential data security.

How you can Protect your Information

There are several things you can do to protect your Personal Information.

  • Create a strong password
  • Do NOT use Password as a Password
  • Include a mix of upper and lower case characters, as well as special characters (!, @, #, $, etc.)
  • Create a unique password for this site (don’t use the same password for all your sites)
  • Don’t use real words
  • The longer the password the better
  • Change your password often
Security Software
  • Use Anti-Virus Software from a reputable company
  • Scan your computer on a regular basis
Watch out for Scams

Be wary of phone calls, texts, or emails that request your Personal Information, when the communication has not been initiated by you.

  • Phishing Scams – you are invited to a legitimate looking website through an email or online message, and when you visit the site they request Personal Information from you e.g. They may advise you your account has been hacked and you must follow certain immediate steps to correct it.
  • SMiShing Scams – These are similar to phishing scams, however you get a text message from what appears to be a bank or service provider asking you to do something.
Monitor your Credit Card Activity

Check your monthly statement carefully to ensure all charges are legitimate. If you see any suspicious charges, contact your credit card company immediately.

How to Contact us if you have Questions or Concerns about your Privacy

If you have any questions regarding our privacy policy, please contact us at:

Drexel Industries
100 Kellogg Lane
London, Ontario, Canada
N5W 0B4
Email: cs@drexel.ca
Phone: 833.373.9351